Senior software engineer (ccai) - ftc

Role: Senior CCAI Engineer (12 month FTC)

Reports to: Principal CCAI Engineer

This is a remote opportunity.

Role Purpose:

The Contact Centre AI Engineer plays a pivotal role in delivering change across the Digital Customer Contact (DCC) product suite. This includes supporting the integration and evolution of the Google CCaaS platform, in-house systems, and cloud-native services. Seniors are expected to, where appropriate, provide technical leadership, and contribute to the development of mid & junior engineers. The role includes line management responsibilities.

Key Accountabilities and Responsibilities:

1. Lead and deliver SaaS initiatives, ensuring alignment with the DCC product roadmap.
2. Support the Principal Engineer in executing the technical strategy for the DCC SaaS product.
3. Develop and maintain full stack solutions using .NET, JavaScript, and Python.
4. Contribute to the design and deployment of serverless functions on Google Cloud Platform (GCP).
5. Assist in the development of Chrome extensions to enhance agent experience.
6. Implement secure authentication using JWT and OAuth 2.0.
7. Support CI/CD pipeline development and maintenance for Google Cloud technologies.
8. Collaborate with cross-functional teams to ensure successful delivery of features and integrations.