Overview
As a member of our GP Surgery in Lewisham the successful applicant will help deliver admin and reception services in order to support high standards of patient care. They will be responsible for the general administrative and reception functions within the Practice.
This role is part time and is offered at 24 hours a week. The work pattern is as follows - Monday 11am to 6:30pm (includes 30 minute unpaid lunch break); Tuesday 8am to 3:30pm (includes 30 minute unpaid lunch break); Thursday 1:30pm to 6:30pm; Friday 1pm to 6:30pm.
Previous applicants need not apply.
Main duties
* To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
* Booking, cancelling, amending patients appointments using EMIS web clinical software.
* Manning the practice’s email inbox.
* To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
* To have an overview of the demands and workflow of the Practice during the working day.
* To book/cancel and amend patients appointments using the clinical system.
* Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
* Arranging appointments for patients reviews as part of QOF management.
* Register new patients living within our catchment area.
* Dealing with internal and external post.
* Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescriptions and view their medical record.
* Effectively signpost patients to services appropriate to their needs.
* Scanning and action the clinical correspondence as per GP instructions into the patients medical records.
* To follow up referrals to the relevant hospital departments as requested by clinical staff and accurately document the receipt in patients records.
* Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.
* Filing prescriptions actioned by the GP.
* To be flexible to cover shifts in the event of staff holidays and sickness at short notice is essential.
About Us
Lee Road Surgery is a 12,500 patient-list sized, well-established, highly-successful, training practice based in the heart of leafy Blackheath, within 15 minutes of central London. We pride ourselves on being a friendly, organised and family-orientated surgery, gaining excellent patient feedback and 100% QOF achievement.
Details
Date posted: 27 August 2025
Pay scheme: Salary £12.21 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: A0151-25-0001
Job locations: 20 Lee Road, London, SE3 9RT
Job Description
Job responsibilities include the duties listed under Main duties above and additional tasks as part of GP practice administration and reception. Responsibilities cover telephone and email handling, appointment management in EMIS, patient engagement for online services, handling post and correspondence, supporting QOF-related activity, and flexible coverage for staffing needs.
Person Specification
Essential
* Experienced in providing information and advice to patients/relatives.
* The ability to exercise judgement when dealing with patient enquiries /problems.
* Excellent Computer Skills.
* Knowledge of EMIS web clinical system.
* The ability to manage own workload and act independently.
* Excellent communication and interpersonal skills.
* High degree of accuracy with regard to patient correspondence and filing.
* Sensitivity and empathy with people from different backgrounds.
* Good standard of literacy and numeracy.
* Ability to work without close supervision.
* The ability to work to a professional standard.
* Flexibility and excellent time management is an essential requirement.
Desirable
* Previous administration/receptionist experience in a similar setting and ideally in a GP Practice or health care setting would be advantageous to your application.
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Lee Road Surgery, 20 Lee Road, London, SE3 9RT
Employer's website: https://www.leeroadsurgery.co.uk/
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
Industries
* Administrative and Support Services
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