Role Purpose:
The Conference Planner will support the creation of world class events by creating and delivering a seamless registration, Peer to Peer (P2P) and customer experience to all clients. The candidate will be responsible for flawlessly delivering and executing on assigned virtual and in-person program responsibilities by managing all details related to registration, P2P and customer experiences.
What you will do:
Primary Responsibilities:
· Be an integral part of the Gartner C-Level Communities (GCC) Center of Excellence responsible for creating a registration, P2P and customer experience which is thoughtful and consistent
· Be part of a cross-functional team that is responsible for creating registration journeys that are deliberate, personalized, and engaging
· Drive continuous elevation, improvement, and innovation of the registration experiences (delegate, sponsors, and associates)
· Provide input for attendee communications and MyEvanta.com, as well as onsite branding, build and journey related to the registration experience
· Travel onsite to GCC events and lead as Registration & P2P (approx. travel 20% - 25% per year, domestic and regional)
· Communication and collaboration across GCC business to ensure seamless delivery of first-class virtual town halls and in-person conferences
· Actively participate in the process of reviewing, enhancing, and executing event features and programs (virtually and in person), analysing attendee feedback to ensure we are delivering exceptional, relevant experiences as it relates to Registration and P2P,
ensuring alignment with the company objectives and vision
· Frequent review and suggested improvements of team process documents and internal communication tools for both live and virtual events, including best practices for registration, P2P and customer experience
· Participation in projects and processes that will streamline the way we deliver our events, aligned to our objectives
· Lead in onsite role requirements for all meetings, ensuring the teams have all required registration, P2P and additional customer experience materials
· Support vendor relationships as it relates to order fulfilment, inventory, purchases and payment and budgets (including forecasting)
· When required, partner with the Community Program manager in customer tracking to minimize event attrition
· Schedule Peer-to-Peer meetings and communicate with CPMs accordingly
· Answer support requests submitted through GCC App
· Provide functional expertise to assess potential operational impacts on all departments
· Drive internal engagement through effective communication and training
· Support training presentations for registration, P2P and Phoenix related topics such as session scanning, badge printing, Peer-to-Peer and support requests
Secondary Responsibilities:
· Support Gartner Destinations Conferences as needed (up to 5% travel)
· Effective relationships with other business units to inspire confidence in global teams and all of Gartner
· Attendee and sponsor retention
What you will need:
· Bachelor’s degree preferred
· 1-3 years of relevant experience in event/conference planning, hospitality, business, administration or related fields
· Multi-tasking, maintain composure and ability to manage multiple deadlines in a fast-paced environment
· Strategic and client focused with great customer service skills and strong executive presence
· Proficiency in the MS Office suite including Outlook, Word, Excel, and Power Point
· Experience of database management, to include the production of reports out of database
· Highly organized and high attention to detail
· Strong written and verbal communication skills
· Proven success working in a collaborative environment
· Self-motivated and self-sufficient within a hybrid environment
· Ability to build and maintain relationships with a high degree of professionalism
· Ability to innovate and come up with new ideas, that will help us to continually improve our events
· Ability to work as part of a team, but also work on events individually
· Willingness to travel regionally and internationally (ad-hoc, when needed)
· Understanding and appreciation of technology
· Someone who can run with a brief and bring ideas back to the table
· Project management experience
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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Job Requisition ID:105682
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