We are seeking a customer oriented ServiceNow Technical Support junior to join our team. The successful candidate will be responsible for providing day-to-day support across multiple ServiceNow platforms, ensuring optimal performance, user satisfaction, and alignment with business requirements.
The ideal candidate will bring some hands-on ServiceNow experience, the ability to engage effectively with both clients and internal teams and a keen desire to learn and progress.
Key Responsibilities:
* Provide support for ServiceNow-related issues, including logging incidents, resolving user queries, and escalating complex issues as needed.
* Monitor and manage incoming tickets and ensure timely response in accordance with defined SLAs.
* Assist users with basic functionality within the ServiceNow platform.
* Document and categorise incidents and requests accurately within the ServiceNow system.
* Collaborate with senior analysts and developers to troubleshoot and resolve technical issues.
* Follow up with clients to clarify their requests and confirm specific needs before escalating or assigning for further action
Skills & Qualifications:
* Minimum of 1 years of hands-on experience supporting ServiceNow, including basic configuration and troubleshooting in a similar role
* Good communication and interpersonal skills, with the ability to interact effectively with clients and cross-functional teams.
* Problem-solving abilities and a proactive approach to resolving user issues and service requests.
* High standard of service delivery.
* Any ServiceNow training or basic qualification would be advantageous.
Inetum is a European leader in digital services, with a presence in 19 countries worldwide. Our ambition is to be a company that’s not just great at what we do but also one that our customers and employees love.
We partner with top software providers like SAP, Salesforce, ServiceNow and Microsoft to help our clients transform and innovate, including adopting cutting-edge technologies like GenAI. By working closely with major software providers, we're able to meet the diverse challenges of digital transformation with the flexibility and proximity that our clients need.