Join to apply for the Customer Advisor- Reading - 10hrs role at JoJo Maman Bébé
Overview: You’ll be the face of JoJo, providing a fantastic level of customer care and service, guiding, informing, and assisting customers in selecting our clothing and products. This role emphasizes Omni-Channel customer service and building customer loyalty in a digital retail world.
A typical day
A Peek Into Your Daily Adventures
* Assisting our customers in diverse situations, from bra fitting or maternity wear discussions to demonstrating a baby carrier to an intrigued parent.
* Preparing Omni-Channel orders.
* Liaising with customers in store or by phone on Omni-Channel orders.
* Using our digital or virtual learning platforms to continuously develop knowledge and retail skills.
* Embracing new product knowledge and learning to increase sales opportunities.
* Actively listening to customers’ needs and identifying the best solution for them.
* Taking pride in keeping the store looking immaculate.
A typical week would be 2x5 hour shifts; flexibility is required in line with store requirements.
Skills and qualifications
* Previous retail, customer service and sales experience
* Competent IT skills and ability to learn new systems quickly
* Ability to learn and retain product information and communicate it effectively to customers
* Self-developing mentality and curiosity to learn new products independently
* Ability to demonstrate sales ability through active listening, empathy, and understanding customer needs (no hard-sell tactics)
* Ability to work harmoniously in a small team
* Flexibility to work in a retail environment with stores open 7 days a week
* Keen eye for detail and contribution to maintaining store standards
Note: We will only recruit individuals who are over the school leaver age. For more information, please refer to the GOV.UK guidance on leaving school.
Culture and expectations
* Be a brand ambassador, upholding JoJo’s values and ethos
* Demonstrate honesty, respect, collaboration, and active listening
* Take ownership of all aspects of the role
Perks and benefits
* Extra day of annual leave for each year with us, up to 38 days
* Birthday leave
* Non-contractual bonus scheme
* Enhanced pension scheme
* Cycle to work scheme
* Financial wellbeing app
* Savings scheme with Smart Money Cymru
* Flexible work options
* Social events and employee recognition
* Volunteer days to support communities
* Health and Wellbeing hub
* Specsavers sight test and contribution towards glasses (terms apply)
* 40% discount on JoJo branded lines
* Ongoing training and development opportunities
About JoJo
We make happy and helpful clothes and products for children, with a warm, community-centric environment for our employees and customers. With over 50 locations across the UK and Ireland and a thriving e-commerce platform, we offer a carefully designed collection of children’s clothing, toys and essentials. As a B Corp, we strive for a sustainable future and pride ourselves on our responsibilities to the planet and communities. We welcome people from diverse backgrounds to create an inclusive environment where everyone can thrive.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Retail
Locations and opportunities: Referrals increase your chances of interviewing. Get notified about new Customer Advisor jobs in Reading, England, United Kingdom.
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