Responsibilities
* A passion for delivering exceptional guest service with energy and enthusiasm
* Confidence interacting with guests and creating memorable experiences
* Ability to work across multiple areas including retail shop floor, tills and bar
* A proactive approach to upselling products and meeting targets
* Strong teamwork skills and a positive, can-do attitude
* A keen eye for detail to maintain high standards of cleanliness and merchandising
* Willingness to work in a fast-paced, guest-focused environment
Qualifications & Experience
* Must be 18+ (due to serving alcohol)
* Previous experience in retail, hospitality, or customer-facing roles is desirable
* Comfortable handling cash and operating tills
* Confident serving alcohol and adhering to licensing requirements
* Basic understanding of health & safety and hygiene standards
* Good communication skills with the ability to engage guests at all levels
Benefits
* Monthly Bonus based on guest satisfaction
* 25% discount in our retail shops and restaurants and 40% off LEGO online
* Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
* Discounted rates at Merlin hotels all over the world
* Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.84/Hr.
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