Company Description
& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look. We inspire women to create their own personal style and expression. Our ateliers design diverse collections with great attention to detail and quality, always with modern femininity in mind. Learn more about & Other Stories .
Job Description
As the Department Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
Key Responsibilities:
1. Offering customers a high level of service through styling advice, product knowledge and store experience
2. Analysing selling information and working with the store manager to maximise the sales performance of your department
3. Leading a team of sales assistants to achieve excellent standards of service
4. Supporting recruitment and ensuring induction and training of new starters is carried out
5. Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
6. Overseeing store operations
7. Being a brand ambassador and providing the best experience for our customers
8. Stepping into the role of Store Manager in their absence
Qualifications
For the role of Department Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.
What You Need to Succeed:
Knowledge
9. You understand what makes a great customer experience
10. Prior retail or customer-facing experience
11. Fluent in English
Motivation
12. You enjoy creating a positive work environment and leading a team
13. You are results-focused & enjoy multitasking
14. You enjoy developing yourself & others
Behaviour
15. You contribute to building a well-functioning team and embrace different points of view
16. You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
17. You support others to grow by giving constructive feedback
18. You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
19. You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
20. You are able to prioritise efficiently and adapt to sudden changes
21. You communicate clearly & concisely, actively listening to other perspectives
22. You see opportunities to improve everyday processes
Past Achievements
23. Experience in driving sales through others
Additional Information
This is a full-time position with a contract of 39 hours a week in our Oxford store. Apply by uploading your CV in English as soon as possible.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.