Elevate your career at the heart of the UK Grocery Industry.
Are you a commercial leader with the gravitas to influence at CEO level? Do you thrive on turning deep industry insights into high-value business solutions?
I am resourcing a Head of Client Success for a leading strategic insight and research organisation. This isn’t just a sales role; it’s an opportunity to lead the commercial engine for the Fresh & Frozen sector, partnering with the industry’s biggest suppliers to drive growth and innovation.
Why This Role?
This organisation is a certified Great Place to Work that occupies a unique, neutral space in the food and consumer goods landscape. They are a mission-led business that reinvests 100% of its profits back into social impact, meaning your commercial wins contribute to a thriving industry and a better society.
The Impact You’ll Make
As a key member of the commercial leadership team, you will bridge the gap between high-level industry foresight and practical client success.
* Own the Sector: Take the lead for the Fresh & Frozen supplier portfolio, ensuring clients are fully engaged with bespoke insight and consulting solutions.
* Strategic Partnerships: Personally manage a \"top-tier\" portfolio of strategically important accounts, building trust with Commercial Directors and CEOs to drive renewals and high-value upgrades.
* Lead & Inspire: You will lead and develop a team of Commercial Managers. You’ll be the coach in their corner, setting clear goals, driving accountability, and helping them navigate challenges to grow professionally.
* Commercial Growth: Collaborate with the Insight and Consulting teams to identify, pitch, and close complex project leads that solve real-world industry problems.
What You’ll Bring
* Industry Authority: A proven commercial background within the retail, manufacturing, or FMCG research space. You speak the language of the grocery industry.
* Leadership Gravitas: The ability to lead a team by example and the confidence to challenge senior stakeholders with data-led insights.
* Commercial Hunger: A natural curiosity to find growth opportunities and a drive to exceed retention and revenue targets.
* Collaborative Spirit: You believe in a \"Solve it Together\" mentality, working across departments to deliver the best possible client outcomes.
The Rewards
My client is committed to a culture of empowerment and work-life balance, offering a package designed for high performers:
* Financial: Base salary of £80,000, plus a £7,000 car allowance, bonus scheme, and a market-leading pension.
* Flexibility: Genuine hybrid working (Watford-based) with the autonomy to manage your own time.
* Wellbeing: Private medical insurance, life assurance, and the ability to buy and sell annual leave.
* Purpose: The rare chance to work in a high-performance commercial environment where the bottom line serves a greater social good.
Ready to lead the conversation in Fresh & Frozen? If you have the industry expertise and the leadership drive to make a difference, apply today.