As a Housekeeper Supervisor, you will be responsible for leading, training and supervising housekeepers in the hotel`s effort to deliver outstanding guest service. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is available with various shifts including weekends. This is a great opportunity to work for a successful local company in Barnstaple.
What will I be doing?
As a Housekeeping Supervisor atThe Imperial Hotel, you are responsible for ensuring all Housekeeping areas of responsibility are run effectively, communicating with other departments, training housekeepers to meet the standards set by the hotel and manage the stock control of cleaning products. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives.
* Verify and report status and/or discrepancies of rooms.
* Manage the stock control of all cleaning products, chemicals and laundry.
* Monitor lost and found property, stockrooms and trollies ad designated inventories.
* Assisting with the development of a proactive relationship with Guest Relations and ensuring that all rooms are cleaned in conjunction with guests` check-in/departures.
* Perform housekeeping duties as needed.
* Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after guests needs.
* Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and objectives.
* Assist in performance evaluation of housekeeping staff as needed.
* Respond to special guest requests in a timely, friendly and efficient manner.
Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
What are we looking for?
To successfully fill this role as Housekeeping Supervisor at The Imperial Hotel, you should maintain the attitude, behaviours, skills, and values that follow:
* Experience within a Housekeeping Supervisor role
* Good communication and organisational skills
* Proven experience of supervising others
* Positive attitude and willingness to learn
* Commitment to delivering high levels of customer service
* A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in a team
Although previous experience would be beneficial, it is not essential as full training will be provided.
What’s in it for me?
There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.
What is it like to work for Brend Collection?
Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!
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