This is a Permanent role working Monday-Friday from West Suffolk Hospital – 8 hours per day between operational hours of 10:00 - 18:00.
We are looking for Patient Safety Liaison Assistant's to provide on hand support for all patients waiting for transport by assessing patient needs always ensuring safety and to be a point of contact for crews and hospital staff. In this role you will be required to work collaboratively with the Patient Transport Liaison Officer (PTLO) to ensure the continued delivery of a timely and accurate service to all patients and customers - this will involve the effective use of resources and staffing available.
What benefits can you expect?
1. Paid holiday entitlement
2. £11.07 Per Hour
3. NEST Pension contributions
4. Apprenticeship learning opportunities for career development
5. Monthly colleague recognition rewards
6. Discounted high street benefits - Blue Light Card
7. Work-based flexibility
8. Access to our employee assistance programmes for wellbeing support
9. Free uniform
Key Responsibilities
10. To complete a Patient Hospital Support Assessment & Care Record for patients who can’t be transported within contractual times.
11. Where the assessment outcome determines the need for escalation due to any risk to a patient, we prioritise with the greatest need and action is taken.
12. Based on the assessment, where appropriate we provide nutrition in line with the patient’s needs until being transported to home or place of care.
13. Facilitate collection of patients from wards to meet ambulances.
14. Provide both Trust facilities management and Control advance noticed of definite and potential discharge activity for the day; providing a focal point and vital link between the hospital and the ambulance service.
15. Enforce eligibility of patient to transport, thereby reducing unnecessary bookings and costs to both parties and freeing up resources where they are most needed.
16. Ability to check mobility categories and pre-assess patients prior to discharge to reduce delays, unnecessary bookings and reducing costs.
17. Reduce incorrect bookings/cancelled discharges.
18. Inform and educate hospital staff about NEPTS, eligibility and KPIs.
We are we looking for?
19. Excellent interpersonal, influencing and communication skills.
20. Customer service focus.
21. Self-motivated, reliable and enthusiastic.
22. Ability to work under pressure and to tight time scales.
23. Logical, concise, innovative thinker.
24. Flexible professional with a “can do and will do” attitude.
25. Confident using a computer including Microsoft Office.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.