Our client is a global freight forwarder, shipping world-wide they are also a specialist shipper to Africa, the Middle East, India and Pakistan. Working with local partners on every continent ensuring clients of both best advice and freight options available.
They are a well-established freight forwarder who are now looking to recruit a Freight Key Accounts Coordinator to join the team at their offices in Bradford
Role Description
This is a key role within the Key Accounts Team and is to maintain excellent customer service for all of the Key Accounts allocated customers.
You will be expected to be proactive in the role and maintain and develop business relationships. Effective communication and close team working is key.
Key Responsibilities:
* Deal with customer queries via telephone/email
* Monitor and maintain shared inbox
* Undertake customer bookings and input data into CargoWise and other systems
* Liaise with Customers, sub-contractors, Suppliers and agents
* Check and send customer documentation
* Produce bills of lading
* Provide bill of lading instructions
* Carry out any other reasonable duties required by the business
* Networking and undertaking research, where necessary, to keep ahead of com...