Job Description
Business Support Clerk - Admin & Clerical
️ Reason for Hire: Vacant post
Rate:
* PAY: £13.47 per hour
Job Location: 9-21 Adelaide Street, Belfast, Antrim, BT2 8GD, United Kingdom
Main Purpose of Job:
* To assist the designated line manager in providing a comprehensive, efficient, and effective business support service, incorporating essential Information Technology skills.
* To execute assigned duties and tasks independently or collaboratively to meet defined time and quality standards, while managing priorities effectively.
* To represent the line manager in routine matters within the scope of responsibility.
* To adhere to and uphold the Council’s customer care principles, ensuring continued improvement and compliance with the Council’s service standards.
️ Summary of Responsibilities and Duties:
1. Clerical Support: Provide administrative support, maintaining computerised and manual systems (e.g., filing, photocopying, mail management).
2. Business Support Tasks: Perform various assigned business support tasks, including cash handling, call handling, data input/extraction, and other related duties.
3.
Word Processing: Prepare correspondence, reports, and other documents from drafts or audio tapes, including creative layouts like PowerPoint presentations.
4. IT Utilisation: Use basic office IT software and specific council/department IT systems.
5. Data Management: Assist in preparing, compiling, and distributing routine statistical, performance, and other information.
6.
Admin Support: Assist in routine business-related activities (e.g., finance, HR, customer support, IS/IT).
7. Meetings Administration: Arrange meetings and prepare accurate minutes or notes as required.
8. Customer Care: Deliver excellent customer service via face-to-face interactions, telephone, or email, including covering front desk/reception duties when needed.
9.
Office Equipment Usage: Operate office equipment such as binders, laminators, fax machines, photocopiers, and shredders.
10. Self-Management: Understand team objectives and prioritise personal work to adhere to performance standards.
11. Training and Development: Identify personal and team training needs and participate in skill enhancement programs.
12.
Other Duties: Conduct other relevant occasional duties as assigned by the line manager.
Employee Specification:
Essential Criteria:
* ️ All applicants will be required to undertake a computer-based assessment called “ISV.” This assessment will involve a minimum of 4 skills-based tests, including general aptitude and proficiency in Microsoft Outlook, Word, and Excel.
* ️ Only applicants passing these tests to a satisfactory level will proceed to the interview stage. High-scoring applicants may be prioritised for interviews.
Special Skills and Attributes:
Applicants must demonstrate the following essential skills and attributes (to be assessed through the application and/or interview):
* Written Communication Skills: Ability to draft letters, complete forms, and ensure accuracy when taking meeting minutes.
* Oral Communication Skills: Effectively provide clear information, advice, and guidance to colleagues and customers.
* Teamwork Skills: Demonstrable experience as an effective team member, with the ability to contribute to team objectives.
* Customer Care Skills: Ability to identify and promptly address customer needs, providing effective and efficient responses.
* IT Skills: Proficiency in basic computer applications, inputting, retrieving, and printing data.
* Work Planning Skills: Ability to schedule meetings, coordinate diaries, and manage priorities to meet deadlines.
Note: All applicants must provide a personal email address for receiving the link to the computer-based skills test, which must be completed within a specified timeframe.
️ Additional Information:
* Temporary cover for a vacant post pending recruitment