As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate HR Case Manager to join our growing business on a permanent basis (Deeside based.)
Purpose of the role:
* To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.
* To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.
* To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.
Key Accountabilities/ Tasks:
1. Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders
2. Manage a portfolio of cases, scheduling and prioritising ac...