THE CHANNEL RECRUITER LIMITED Company Registration No email : phone : MASTER JOB ADVERT JOB TITLE : 1 st Line Technical Support Specialist SALARY: £27000 – Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1 st Line Technical Support Specialist but can deal with 2 nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1 st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid – 4 days remote / one day office – Surrey JOB SPECIFICATION: 1 st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you’ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a ‘service representative’ for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests REQUIREMENTS: 1 st Line Technical Support Specialist Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern – 4 days on / 4 days off KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Helpdesk, 1 st Line Technical Support, Technical Analyst, 1 st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1 st Line Support Engineer