The Performance Analyst at GB Railfreight plays a vital part in protecting GBRf’s interests by ensuring train service delays are investigated thoroughly and attributed correctly. In this role you will be responsible for understanding why GBRf services incur delays and develop clear, evidence-based arguments with Network Rail (our supplier) to ensure accountability is applied to the correct party. Whilst full training will be provided, you must bring a strong sense of drive, determination, and attention to detail to ensure every possible cause of delay is explored, and contractual responsibilities are applied fairly. Closing date: 13th October Investigate and analyse GBRf service delays, ensuring robust and accurate reporting. Construct evidence-based cases to challenge delay attribution with Network Rail. Work collaboratively across departments to gather operational information and insights. Ensure GBRf is not held responsible for delays outside of its control. Maintain high standards of accuracy, consistency, and professionalism in all investigations. Update periodic and ad hoc reports. Attend industry related performance meetings. Essential Excellent IT skills including proficiency in Microsoft suite Knowledge of UK railway geography. Detail-oriented maintaining accuracy in all tasks. Strong organisational and time management skills with the ability to remain calm under pressure Willingness to travel and lodge for the requirements of the role. Desirable Understanding of the GBRf train plan. Awareness of Network Rail Schedules 4 and 8 within the Performance Regimes. Familiarity with Network Rail Delays, Principles and Rules (DAPR). Understanding of GBRf operational practices. Experience with TMV (formerly CCF),TRUST/TOPS, GBRf Loco Planning tools, Traincrew diagramming, IFM., Journeo (CCTV) and Co-Pilot (formerly MTISA). Our Values Professionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture Support – We look after our people and they in turn are encouraged to look after each other Communication – The transparency of our is business is valued by our colleagues and customers Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.