Operations Manager BFSI (Complaints-Led Operations)
Management Responsibility for: Operations Assistant Managers (OAMs)
Travel Required: Occasionally
Reports to: VP / Director of Delivery
Location: WAHA
Salary: DOE
Job Summary / Overview
The Operations Manager (OM) is accountable for the end-to-end delivery of BFSI contact centre operations, with a strong focus on formal complaints handling, regulatory ...