What You'll Be Doing
Driving Commercial Performance
* Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions
* Understand your local market and competitors, using insight to shape effective trading and sales plans
* Develop and deliver local initiatives to drive sales growth and enhance customer loyalty
* Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency
Leading Through People
* Lead, motivate, and develop your team to perform at their best-building a high-performance culture of support and accountability
* Coach in the moment and through structured sessions to build skills and confidence across the team
* Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes
Delivering Outstanding Customer Experience
* Role model best-in-class customer service every day, setting the tone for a great in-branch experience
* Maintain close relationships with trade members, building trust and repeat business
* Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs
* Use customer feedback and market knowledge to refine your store's service and offer
Operational E...