About the Role
Our client is seeking a highly organised Service Operations Planner to support their Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast‑paced role where strong communication and attention to detail are essential.
Key Responsibilities
* Handle inbound and outbound customer calls to support timely job completion.
* Schedule field staff and contractors to maximise productivity and meet SLAs.
* Update and maintain records across systems including SAP.
* Prioritise daily work using reports and jeopardy management tools.
* Liaise with engineers, suppliers, and meter operator partners to coordinate work.
* Produce and distribute operational reports.
* Support the creation and processing of work orders and purchase orders.
* Ensure customer queries are resolved professionally and escalated when needed.
* Ensure compliance with Guaranteed Standards.
* Adapt to short‑notice changes and support emergency response when required.
Skills & Experience
* Strong PC skills with the ability to learn multiple systems quickly.
* Confident communicator with excellent customer service skills.
* Able to work under pressure in a busy team environment.
* Highly organised with strong administrative accuracy.
* Self‑motivated, reliable, and committed to delivering high‑quality work.
* Understanding of electrical networks is beneficial but not essential.
Success Measures
* Meeting SLA targets and productivity goals.
* Accurate and timely scheduling and system updates.
* Positive customer and supplier feedback.
* Effective resource utilisation and cost efficiency.
* Strong safety performance and compliance.
You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
* 24/7 access to NHS approved GP telephone support and prescription services.
* Access to the UK's largest employees discount platform.
* Specialist medical assistance and support hotline.
* Weekly pay.
* Hundreds of gym discounts.
* 24/7 access to mental health crisis support and counselling.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy