Job Description:
Deputy Village Manager
Richmond Villages Witney, Coral Springs Way, Witney, OX28 5DG
From £50,000 per annum plus excellent benefits
Permanent. Full time, 40 hours per week with some weekends on rotation, as Duty Manager for the village
We make health happen
At Bupa we share a common purpose; helping people live longer, healthier, happier lives and making a better world.
Throughout Richmond Villages we’re dedicated to delivering person-centred care, supporting independence, and honouring choice to help every resident live a life they truly love, whilst offering the most inclusive and supportive workplace for our people - We do all of this by living our values: Brave, Caring and Responsible.
Our Deputy Manager plays a crucial role in ensuring the smooth operation of our community. You will support the Village Manager in the day-to-day leadership of the business, contributing to monthly operational planning and ensuring the delivery of exceptional customer experiences in a premium environment. Working closely with Heads of Departments, you will lead by example to uphold our values and foster a motivated, skilled, and customer-focused team.
You’ll help us make health happen by:
You will be responsible for the effective management, coordination, and smooth running of the following key customer-facing departments:
1. Hospitality (including all food and beverage services)
2. Spa and Wellness
3. Laundry and Housekeeping
4. Activities and Events
Key responsibilities include:
5. Driving operational excellence across all service areas under your remit
6. Supporting commercial performance by managing budgets, controlling costs, and identifying revenue opportunities
7. Deputising for the Village Manager when required, ensuring continuity across all aspects of village operations
8. Leading initiatives to achieve a Net Promoter Score (NPS) of 100, using feedback to drive continuous improvement
9. Collaborating with leadership to build an engaged, high-performing workforce with low staff turnover
Key Skills / Qualifications needed for this role:
10. A qualification in food management, or hospitality highly desirable.
11. Proven managerial experience in leading a multifaceted team is essential.
12. Hospitality management experience essential.
13. Experience of recruiting, managing, motivating, supervising and retaining staff
14. Proven experience and skills in delivering excellent customer services
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
15. 33 days holiday (inclusive of Bank Holidays)
16. Comprehensive induction, on-going training and development and options for internal apprenticeship schemes
17. Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number.
18. Additional health & wellbeing tools including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
19. NEST workplace pension, life assurance & bereavement support
20. Healthcare Insurance Cash plan (after 18 months’ service) giving you the ability to claim on everyday treatments like dental, optical and private prescriptions
21. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
22. WageStream – Access your income before pay day, if and when you need it
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.