About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’ — a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking a strategic and service-driven Reservations Manager to lead our reservations team and deliver exceptional guest experiences through precision, personalization, and proactive sales. This is a key leadership role for a hospitality professional who thrives in a luxury environment and understands the importance of every detail in the guest journey. You will oversee daily reservations operations, mentor your team, and drive revenue through thoughtful selling and market insight, ensuring every interaction reflects the elegance and excellence of the St. Regis London.
Key Responsibilities
1. Identify and pursue new reservations sales opportunities to meet property revenue goals
2. Analyse market trends, competitor positioning, and supply-demand dynamics to inform strategy
3. Close high-value bookings aligned with property needs and market conditions
4. Understand target customer segments and tailor solutions to meet their business needs
5. Respond to incoming reservations inquiries and convert leads into confirmed bookings
6. Use negotiation and creative selling techniques to secure business
7. Collaborate with Sales and Convention Services to manage rooming lists and reservation cards
8. Deliver service excellence throughout the customer journey to build loyalty and satisfaction
9. Uphold brand standards and daily service basics
10. Handle guest complaints with professionalism and resolve disputes using instant pacification procedures
What We’re Looking For
11. 2+ years of management experience in luxury hospitality environment
12. Skilled in negotiation and creative selling techniques
13. Excellent communication and interpersonal skills
14. Ability to lead, train, and motivate a team
15. Detail-oriented with strong organisational and time management abilities
16. Proficient in handling guest complaints and resolving disputes professionally
Why Join Us
17. Be part of a historic opening and a globally renowned luxury brand
18. Lead a flagship team in one of London’s most iconic locations
19. Enjoy competitive compensation, benefits, and career development opportunities
20. Shape the future of luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.