The role.
An opportunity here to join a newly established team at the heart of this successful company. You will be in charge of welcoming and supporting new customers with any queries or requirements as well as keeping up relationships with existing customers to ensure they are feeling the love and receiving the top-class customer service our client is renowned for. Day to day your role will consist of:-
Making welcome calls to new customers ensuring the customer is satisfied with their product and they were happy with the installation
Be the point of contact in those early days for any issues post-installation
Communicate any issues to other departments to resolve any issues and ensure you follow up to ensure customer satisfaction
Calling existing customers on a regular basis to check in and keep relationships up
Calling customers who seem to have gone quiet or are ordering less than usual to check all is well
Provide office support to the Business Development Managers who are out on the road
why you should apply.
Such a nice role, where you will have relationships with all departments within the business as well as being the welcome point to new customers into the business. If you like a customer service role where customer service is actually at the heart of everything, then this has everything to keep you happy. The company also offers brilliant opportunities for progression if thats what youd like and they also offer a comprehensive benef...