Description
:
Position Title : Product Support Representative
Location : Dungannon Business Park
Reporting to : Parts technical support Manager
Hours of work: 40 hours per week
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Main Duties & Responsibilities
1. Manage Dealer enquiries through the helpdesk
2. Advising on part identification
3. Cross reference parts against BOMS
4. Assist in the sourcing of parts identified
5. Liaising with internal departments and external supplies
6. Responsible for credit investigations.
7. Partake in customer service calls and identify areas for improvement
8. Assist with preparation for new product launch.
9. Assist with parts related engineering change orders.
Experience and Qualifications
10. Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
11. Have experience of working within a busy office environment ideally in a customer service role
12. Ability to organize and prioritise workload using your own initiative to meet deadlines
13. Excellent organizational skills and be able to prioritise your workload using your own initiative
14. Excellent verbal and written communication skills
15. Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.
16. Excellent written skills as most of the work will be written (email, documentation etc)
17. Experience of the crushing and screening industry would be desirable though not essential
Knowledge, Skills and Abilities:
18. Self motivated and high energy
19. Ability to work within a team
20. Ability to work in an environment that is fluid with constantly changing priorities
21. Negotiation skills
22. Customer focus
23. Action Orientation
24. Excellent verbal and written skills
25. Ability to influence at all levels
26. Highest level of integrity, honesty and trust
27. Drive for results
28. Excellent listening skills
29. Business Acumen
30. Perseverance
This above description is non-exhaustive and there may be additional duties in accordance with the role
The above vacancy will be based at our Dungannon Business Park facility
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. A recent survey of the workforce within our Dungannon facility highlighted an under representation of employees from the Protestant community. We would therefore particularly welcome applications from this section of our community.