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Join a dynamic, supportive, consulting team, working together to solve robust technical challenges by building high-quality ServiceNow solutions for our customers.
Our client was one of the first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year, and holds confirmed Product Line Achievements in ITSM Standard, IRM, Hybrid Project Management, CSM, and HRSD. They ensure their team possesses complex and varied expertise across the Now Platform.
Their customers seek advice, best practices, well-designed implementations, and solutions to enterprise-wide process challenges, focusing on great user experiences, automation opportunities, and integration across disparate tools.
The team includes Technical Consultants, Senior Technical Consultants, and Technical Architects at all levels, with opportunities for growth in technical skills and client-facing experience, from Junior Technical Consultants to Certified Master and Technical Architects.
What you’ll do
Their Technical Consultants design and build high-quality ServiceNow solutions, providing advice and guidance on implementation and best practices.
· Deliver high-quality ServiceNow implementations based on business process requirements.
· Have a robust understanding of the Now Platform, with knowledge of additional ServiceNow applications.
· Communicate complex issues effectively to meet business and customer requirements, avoiding escalations.
· Stay updated on market developments, technologies, products, and strategies.
· Adhere to coding and design standards, and provide technical hand-over documentation.
· Improve application efficiency and adapt to new requirements as needed.
· Assist with system testing and UAT.
· Escalate issues according to company processes to meet customer demands.
· Attend and present at customer meetings to understand requirements and facilitate knowledge transfer.
· Record, qualify, and question customer requirements, even in complex or unclear situations.
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