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It support administrator

Liverpool (Merseyside)
Reed Technology
It
Posted: 4h ago
Offer description

1st Line Support Engineer

Location: Liverpool
Job Type: Full-time, Permanent
Salary: £28,000 - £32,000 per annum (Depending on Experience)


Overview

We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to become the first point of contact for technical support across a dynamic business.


Responsibilities

* Provide first-line technical support via phone, email, and ticketing system
* Troubleshoot and resolve hardware, software, and network issues
* Escalate complex problems to 2nd/3rd line support teams
* Maintain accurate records of issues and resolutions
* Assist with user account management (Active Directory, Office 365)
* Support the setup and configuration of desktops, laptops, and mobile devices
* Deliver excellent customer service and ensure timely resolution of issues


Requirements

* Previous experience in a 1st line support or helpdesk role
* Strong communication and interpersonal skills
* Basic understanding of Windows OS, Office 365, and networking fundamentals
* Ability to work independently and manage multiple tasks
* A genuine interest in IT and eagerness to learn


Desirable Skills

* IT-related qualifications (eg, CompTIA A+, Microsoft certifications)
* Experience with ticketing systems (eg, Freshdesk, Zendesk, ServiceNow)
* Familiarity with Active Directory and remote support tools


Benefits

* Career development and training opportunities
* Supportive team environment
* Flexible working options
* Pension scheme and other company benefits


Ready to take the next step in your IT career?

Apply now and join a team where your skills and enthusiasm will be valued and developed.

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