IT Helpdesk Technician
* Annual Salary:Competitive (to be discussed)
* Location:Bristol (Hybrid working)
* Job Type:Full-time, Permanent
We are seeking an IT Helpdesk Technician to join our leading Bristol based client.The role requires weekly attendance at the Bristol office and occasional travel to other offices.
Day-to-day of the role:
* Act as the first point of contact for all Helpdesk inquiries via calls, emails, and alerts, providing support both remotely and face-to-face.
* Log all calls promptly, assess urgency, prioritise accordingly, and maintain progress notes.
* Handle the complexity of issues autonomously, escalating when necessary.
* Monitor the call queue to ensure timely resolution of issues.
* Communicate with users about the status of their issues and manage problem calls proactively through to completion.
* Troubleshoot to help resolve issues and document solutions in the Knowledge Base.
* Set up and maintain user accounts on systems and provide occasional on-site support at other sites.
* Assist with IT projects and coordinate the setup of IT equipment and system access for new employees.
* Manage software licensing within the Helpdesk environment and procure hardware/software as required.
* Ensure devices are up to standard and ready for deployment within assigned timescales.
* Configure new software for both office-based and remote workers, escalating technical issues to the Infrastructure Manager as needed.
Required Skills & Qualifications:
* Minimum of one year of experience in an IT Helpdesk environment.
* Good working knowledge of Microsoft Windows operating systems, including Windows 10 and 11.
* Experience with Office 365 applications and environment.
* Basic understanding of Windows Server and Active Directory.
* Solid knowledge of basic network operations including TCP/IP, DNS, and DHCP.
* Proficient in desktop, laptop, and printer troubleshooting.
* Ability to provide remote end-user support via remote control tools.
* Skilled in prioritising and managing multiple open cases simultaneously.
* Experience troubleshooting system and network problems and diagnosing and solving hardware or software faults.
* Understanding of SharePoint Online is desirable.
* Exceptional attention to detail, excellent communication skills, and the ability to translate technical information to all levels of contacts.
Benefits:
* Competitive salary and benefits package.
* Hybrid working options.
* Opportunities for professional development and growth within the company.
If you are interested in this role please apply online or for more information please contact me on
J-18808-Ljbffr