Job title:Chief Commercial Officer
Reporting to:CEO
Department:Business Development
No of Direct reports:4 - 6
Location:Home based with frequent Bristol visits, UK and overseas travel
Summary:
eXmoor Pharma is the only integrated cell and gene therapy CDMO with over 20 years of consultancy expertise embedded across every stage of the CMC journey — from early-phase strategy to process development, GMP manufacturing and commercialisation. We provide comprehensive support across Viral Vectors, Autologous and Allogeneic Cell Therapies, and RNA technologies. This integrated model enables seamless progression from early-phase strategy through to commercial readiness.
The Chief Commercial Officer (CCO) will lead the commercial strategy and operations of eXmoor, is a customer facing role, requiring an excellent network in cell and gene therapy and an understanding of Clients’ business needs to enable the right solutions to be proposed across eXmoor’s teams.
You will be well known in the cell and gene therapy industry in the UK, EU and US and work with eXmoor’s globally recognised team of scientists, consultants, and engineers, on a wide range of Client projects in a rapidly growing market.
Job Description:
Job Purpose:
You will lead the commercial strategy and operations of eXmoor. The CCO will oversee sales, marketing, and business development activities to develop excellent relationships, drive revenue growth, expand market share, and enhance the company’s competitive positioning. This executive role requires a strategic thinker with a strong understanding of the CDMO industry, a wide network in cell and gene therapy, excellent leadership skills, and a proven track record of managing high-performance commercial teams.
Main areas of responsibility/key duties:
* Oversee the sales team, setting targets, reviewing bids and developing strategies to achieve revenue and profit goals. Update templates as required
* Establish and nurture relationships with key clients and stakeholders built on trust/standing to drive business development and retention.
* Set the agenda and ensure follow through of client visits, networking events and conferences focussing on extending eXmoor’s reach across the UK, EU and US to meet targets
* Challenge clients to understand their real requirements, developing business solutions working together with the consulting, process development and manufacturing groups.
* Develop and maintain a robust pipeline of potential clients and projects.
* Monitor sales performance, analyse data, and provide actionable insights to enhance sales effectiveness.
Client Relationship Management
* Enhance client satisfaction through exceptional service and support.
* Challenge clients to understand their real requirements, developing business solutions working together with the consulting, process development and manufacturing groups.
* Address and resolve client issues or concerns in a timely and effective manner.
* Implement feedback mechanisms to continuously improve client relationships and service offerings.
Strategic Leadership
* Develop and implement the company’s commercial strategy aligned with overall business goals.
* Identify and pursue growth opportunities, including new market segments, services, and partnerships.
* Stay abreast of industry trends, market dynamics, and competitive landscape to inform strategic decision-making.
* Report progress and strategies to the SLT and Board
* Lead continuous improvement of the commercial systems and processes
Marketing and Branding
* Lead the development and execution of marketing strategies to build brand awareness and generate leads.
* Lead marketing campaigns, promotional materials, and digital presence, Ensure consistent messaging and branding across all channels.
Contracts
* Responsible senior person for all contracts and NDAs. Working with our internal and outsourced legal team to ensure all contracts are industry representative, have a manageable level of risk to eXmoor, are understood and can be delivered by our operations teams.
* Negotiate and close high-value contracts and agreements with clients.
Leading the Commercial Team
* Lead and develop a high performing commercial team including performance management and routine line management
* Set clear goals and performance expectations and provide regular feedback and coaching.
* Foster a collaborative and results-oriented work environment.
* Develop and manage the commercial budget, ensuring alignment with financial objectives.
* Monitor financial performance, including revenue, margins, and profitability, and take corrective actions as needed.
* Analyse market data and financial reports to guide strategic planning and resource allocation.
Person Specification:
Essential Qualifications & Experience:
* Minimum BSc in engineering or biosciences or equivalent experience
* At least 15 years’ experience in the biological medicinal products industry
* At least 5 years’ experience in a commercial role in a cell & gene therapy services company
* Respected in the industry and with a wide understanding of the biologics development value chain and the role of manufacturing within it
* Wide network of CGT organisations and C-suite contacts
* Works at a senior management level
Desirable Qualifications & Experience:
* MBA
* Wide network of CGT organisations and C-suite contacts in US
* Thought leader regularly contributing to publications, committees, networks, conferences
Competences Required:
* Active listener
* Presence and commands respect
* Excellent presenter and very articulate in discussions
* Organisation, planning and time management
* Strong leadership skills with the ability to manage and motivate a diverse team.
* Excellent strategic thinking and problem-solving abilities.
* Exceptional oral and written communication, negotiation, and interpersonal skills.
* Innovation, inquisitiveness, and willingness to learn
* Attention to detail and getting things finished
* Building constructive relationships and earning respect
* Motivated by growing an upcoming CDMO in the CGT market
* Proficiency in Office365 (including Word, Excel, PowerPoint).
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