Department : Commercial
Employment Type : Full time, London (Holborn)
Office Attendance Expectation Monday - Thursday in the office, Friday WFH
Description
At &Dine, we’re building a community of food lovers—connecting exceptional, independent food makers with customers who expect better catering and delivery.
We’re looking for a Sales Account Manager to build strong, long-term relationships with our diners. You’ll own a portfolio of customers across sectors and company sizes, developing a deep understanding of their catering needs, internal processes, and annual event calendars. Your goal: drive engagement, retention, and growth.
You’ll work closely with our Head of Sales, gaining hands-on exposure, real responsibility, and autonomy from day one.
Key Responsibilities
* Own and manage a portfolio of diner accounts, defining clear routines and structures to maximise success
* Use data to prioritise accounts, inform strategy, and drive growth and retention
* Lead client meetings and act as a trusted representative of the &Dine diners team
* Identify and implement strategic improvements that support long-term business growth
* Test and iterate initiatives (including A/B testing) to increase diner activation
* Grow revenue within your portfolio through cross-sell and upsell opportunities
* Collaborate closely with Marketing, Operations, and Commercial teams to deliver an exceptional diner experience
Skills, Knowledge & Experience
* Comfortable working with ambiguity and building efficient ways of working
* Strong relationship-building and communication skills
* 2+ years’ experience in account management or partnerships
* Proven ability to present, influence, and build credibility with clients
* Commercially minded with creative problem-solving skills
* Highly organised and effective at managing day-to-day priorities
* Confident using HubSpot
* Experience growing accounts through structured partnership plans and upsell strategies
The Person We’re Looking For
* A humble, collaborative team player
* A natural relationship builder and creative thinker
* Versatile, proactive, and resourceful
Benefits of Working at &Dine
* Equity options — become a part-owner of the business
* £250 learning & development budget to support your growth
* CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung
* Your birthday off — celebrate on us 🎉
* £500 referral bonus for successful hires you introduce
* Team socials — we’re serious about food, drink, and great company
* Lunches - regular tastings in the office!