Job Title: Depot Operations Manager
Location: Stoke-on-Trent, UK
Company: Conquip Engineering Group
About Us
Conquip Engineering Group is a leading innovator in the construction and engineering sectors, constantly pushing the boundaries through cutting-edge design and robust manufacturing solutions. We are proud to be at the forefront of engineering excellence, driven by a passion for innovation and continuous improvement.
Position Overview
The Depot Operations Manager is a vital role within our group, responsible for ensuring the smooth and efficient running of our Stoke-on-Trent depot. This role is crucial to the continual improvement of processes and systems, driving the depot to its full potential on a day-to-day basis.
Key Responsibilities:
The successful candidate will be responsible for the following:
Stock Management:
Manage the stock control of both new products and the hire fleet, including:
Analysing product lines to determine high-performing and potential growth areas
Maintaining accurate stock records
Overseeing goods-in process, including washing and repair assessments
Customer Service:
Provide 1st class service to all customers, including:
Addressing customer requests promptly and professionally
Resolving customer concerns and complaints raised by the sales team
Exceeding customer expectations through exceptional performance
Communicating with the Client Operations Department to ensure timely and accurate availability of stock for customer orders
Transport Management:
Maintain compliance procedures, such as FORS
Ensure drivers meet Key Performance Indicators (KPIs)
Collaborate with the transport team at head office to coordinate vehicles
Staff Management:
Lead and manage all staff at the Stoke-on-Trent depot (excluding sales representatives), including:
Providing work cover planning for holidays and sickness
Training, developing, and motivating staff
Recognising and providing feedback on individual performance
Fostering a positive and efficient team attitude
General Depot Management:
Maintain organisation and tidiness of the depot
Ensure compliance with Quality, Health & Safety standards, and industry legislation
Adhere to Conquip's processes and procedures
Consistently meet workflow requirements from head office
Key Performance Indicators (KPIs):
Efficiency of daily depot operations
Consistent efficiency, productivity, and customer satisfaction
Key Personality Traits:
Ability to work efficiently under pressure
Effective communication skills, both written and verbal
Excellent organisational skills
Proactive, problem-solving attitude
Positive and motivating attitude
Prioritisation and time management skills
Collaborative and strategic mindset
Forklift licence is beneficial
Proficient in Microsoft O365 suite and industry-specific rental systems
Aligned with Conquip's core values
Ability to deliver team briefings and toolbox talks
If you are interested in this key vacancy within our group, please apply directly to this advert or reach out to our Head of Recruitment for an informal chat. We look forward to meeting you.
Team Conquip #J-18808-Ljbffr