Clinical Administrator / Receptionist RHCH Emergency Department
The closing date is 29 April 2026
Shift Pattern: Shift pattern is in development. Please note, this is subject to change based on service needs. Flexibility is required to support varying shift times and ensure adequate staffing across the department.
Department Overview: The Emergency Department operates 24 hours a day, 365 days a year. In line with Department of Health guidelines, all patients must be seen, treated, and either discharged or admitted within four hours of arrival.
This is a fast‑paced and high‑demand environment. Staff will routinely be exposed to blood, bodily fluids, and other potentially distressing clinical situations. The role requires the ability to work under pressure, manage challenging interactions, and provide mutual support within the team. While support and reporting mechanisms are in place, staff should be prepared for occasional exposure to verbal or face‑to‑face aggression.
Main duties of the job
As a member of the Emergency Department (ED) reception team, you will be the first point of contact for all patients arriving at the department. You will play a vital role in ensuring that all patients are welcomed and registered promptly, efficiently, and with professionalism and compassion.
Flexible working
We will consider all requests for flexible and part‑time working.
Training & Qualifications
* Good standard of general education including English Language and Maths of GCSE grades A–C
* Attendance at Customer Service course
Experience & Knowledge
* Experience of working in a busy environment
* Previous experience of working in an NHS or public sector
Skills & Ability
* Excellent interpersonal skills allowing effective communication between internal and external customers
* Experience of working in an Emergency Department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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