Overview
Working at Wythenshawe Hospital or Trafford General Hospital. (To be discussed at interview)
Responsibilities
* Being part of an established team ensuring all patients appointments are managed within the specified specialty.
* Undertake all duties allocated by the Outpatient Team Leader as appropriate to the role, eg creation and booking of adhoc clinics, registering referrals, booking appointments, etc.
* To organise workload of self and team members prioritising urgent matters, eg capacity shortfalls, creation and booking of a short notice adhoc clinic for urgent patients.
* To escalate shortfalls in capacity to Consultants and Directorate Management Teams in line with policies and procedures.
* To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
* To work in harmony with other team members in the Directorate displaying a \"one team\" ethic at all times.
* To escalate service issues or risks and concerns raised by service users to senior staff.
About MFT
MFT is one of the largest NHS Trusts in England with a turnover of over £3bn and is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you\'ll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We\'re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What\'s more, we\'re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
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