Location: Helston Job Type: Contract Industry: Engineering Job reference: BBBH427929_1763467395 Posted: about 14 hours ago
SC Clearable IT Support Technician - Helston TR12
Location: Must live within 20 miles of Helston
Clearance: SC Clearable
Contract Type: Contract
Duration: 1 December 2025 - 30 June 2026
Pay Rate: £18.87 per hour
About the Role
We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels.
Key Responsibilities
1. Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract.
2. Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records.
3. Disposals: Oversee and process disposals through the Hub in line with contractual requirements.
4. Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
5. Locker Replenishment: Ensure lockers are replenished where required.
6. Service Improvement: Identify potential issues and suggest improvements to your Team Leader.
7. Compliance: Follow all agreed processes and procedures from the Authority
What We're Looking For
8. SC Clearable (or willing to undergo clearance).
9. Strong IT hardware knowledge and troubleshooting skills.
10. Excellent organizational skills for managing tickets and stock.
11. Ability to work independently and as part of a team.
12. Must live within 20 miles of Helston TR12
Why Join Us?
13. Competitive hourly rate of £18.87.
14. Fixed-term contract from 1 December 2025 to 30 June 2026.
15. Opportunity to work on secure, high-profile projects.
16. Supportive team environment with room for growth.