We’re looking for someone to play a key role in delivering our Customer and Digital Strategy, helping to design, configure, and support the digital platforms and services that underpin how residents and businesses interact with the Council.
This is a hands-on technical role focused on building and improving digital services, workflows, and integrations that make customer journeys simpler, more efficient, and increasingly digital by default.
You’ll work closely with the Digital Customer Journey Lead, Customer Services, IT, and service areas across the Council to configure and support online services, automate processes where possible, and ensure digital solutions meet both user needs and organisational requirements.
A significant part of the role involves configuring and customising CRM and CMS platforms within a low‑code environment, including online forms, workflows, and user interfaces, as well as integrating services with back‑office systems and payment platforms using APIs and other integration methods.
You’ll also play an important role in supporting major digital platform upgrades and technical releases, working alongside IT teams and external suppliers to ensure systems remain secure, stable, and fit for future development.
This role requires strong problem‑solving skills and a technical mindset. You’ll be responsible for diagnosing and resolving day‑to‑day technical or process issues affecting live digital services, testing and quality‑assuring changes, and ensuring issues are resolved effectively.
You’ll have a strong understanding of user‑centred design and accessibility, ensuring digital services are intuitive, inclusive, and compliant with accessibility standards, and you’ll be comfortable working collaboratively across teams in a fast‑paced environment.
If you enjoy working on digital platforms, overseeing service design and technical problem‑solving and want to make a real impact on how our services are delivered, we’d love to hear from you.
Pendle is in Lancashire’s scenic Pennines, close to the Yorkshire Dales, Lake District, and Manchester.
We offer:
* Flexible working, including no set core hours, up to 2 flexi days per month, and compressed hours
* Up to 31 days annual leave
* Flexible contracts requiring 2–3 days in the office each week (more if needed), so you should live within commuting distance of Nelson, Lancashire
Our Benefits include:
* Local Government Pension Scheme
* Option to buy extra annual leave
* Cycle to Work, home tech, and car salary sacrifice schemes
* Discounts at major retailers via the Vivup programme
We welcome applicants from all backgrounds and do not discriminate on any basis, including disability, gender, race, religion, sexual orientation, or age.
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