Telecoms Provisioning Engineer
Southampton HQ 2 times a week - Hybrid
Please be advised Security Clearance is required for this position
So, what's the role all about?
This position's primary purpose is to provision SIP and ISDN services for customer use and network infrastructure. The Voice Provisioner will configure the customer's approved connectivity model which can include SIP Trunking, Dedicated Circuits and Number provisioning. This individual will be tasked with reviewing completed TQ's and all pertaining documents to determine appropriate build/configuration. This individual will accept directions from management and senior engineers to complete assigned tasks, document order status in detail and communicate to internal and external teams with professionalism.
How will you make an impact?
* New, Move, Add, Change and Disconnect orders for dedicated voice (SIP), Dedicated Circuits (MPLS, COLOCATION)
* Verifies Connectivity TQ's and any and all pertaining documents for accuracy and to determine appropriate build/configuration per product/request
* Coordinate with the customer to schedule and complete test and turn up calls, which includes capturing call records
* During test and turn up call if calls are not successful troubleshoot and make any necessary changes for accurate and completion of build. Including reaching out to other teams as necessary
* Works with Voice Engineering teams on Media Server builds and any associated troubleshooting issues
* Communicates with customers, carriers, vendors and employees, and ensures all related systems are documented in detail.
* Performs pretesting with LECs and Vendors if required
* Performs quality assurance audits and takes responsibility for errors
* Perform both oral and written knowledge transfer and training to technical team members, and other stakeholders
* Works in a rapid paced environment, multi-tasking daily, and be able to creatively problem solve and adapt to change and difficult situations
* May be required to work nights, evenings and weekends
Have you got what it takes?
* Bachelor's degree in Telecommunications or related field or equivalent work experience
* 3+ years' experience in telecommunications
* Experience with T1, DS3, OC3, OC12 install and test
* Knowledge of VOIP/SIP, TLS, Dedicated Circuit such as MPLS, Colocation, and Inbound Number Provisioning (TFN, DID etc)
* Working knowledge of TCP/IP, TLS, BGID, Routers, Switches, Hubs, Firewalls, Domains, DNS, DHCP and subnetting
* Command level knowledge Empirix, Wireshark, Ribbon Analytics
* Previous experience with configuring SBCs
* Proven track record of excellent communication and conflict resolution skills
Benefits
* Life Insurance - 4 x Annual Salary
* Private Medical Insurance
* Employee Assistance Program
* Hybrid Working - 3 Days from Home
* GP Online Assistance Portal.
* + Much More
Please click the "Apply" button to state your interest in this position.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.