The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Bonus Travel Allowance The role Carlisle Support Services is looking for a Contract Manager to manage the provision of cleaning and soft services to Merseytravel’s bus stations and buildings. The scope of the services is broken down into two elements: daily and periodical. Your core role will include but not be limited to the following activities: Promotion of a safe working culture Ensuring all Operatives hold the relevant qualifications for the roles they undertake Ensure compliance with the companies and client’s health and safety policies. Quality and Service Delivery Management Ensure KPI scores remain above the contracted targets Completion of monthly performance reports for client review Point of contact for all daily operational incidents and resourcing requirements Generation of an annual budget and monthly forecasts in conjunction with the Finance Team Achieving agreed levels of financial performance Ensure all hours are recorded on the company’s time and attendance system Conduct 1-2-1 meetings with direct line reports Develop and deliver a training plan in conjunction with the Learning and Development Team The profitable development of additional service streams and sites Introduction of innovation that enhances the service proposition Ensure that all reports and returns are submitted within the agreed timescales Ensure the company is represented at all client and stakeholder meetings. Works on ad-hoc projects and tasks when required to meet the demands of the business. The ideal candidate A record of managing an industrial workforce Proven ability to produce and manage budgets, generate a forecast and implement cost saving measures Evidence of promoting a culture of health and safety compliance A verifiable record of account management and proven ability to up sell services. Full UK Driving Licence Degree educated NEBOSH or IOSH qualification Operations management Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.