Senior Coordinator, Customer Success
Are you passionate about delivering exceptional client experiences and ensuring operational excellence? We’re looking for a Senior Coordinator, Customer Success to join our global team and play a key role in onboarding, retaining, and supporting clients across our services.
This is a hands‑on, client‑facing role where you’ll lead complex implementations, ensure smooth service delivery, and collaborate with internal teams to provide a best‑in‑class experience from onboarding through renewal and beyond. You’ll also support the Head of Customer Success in overseeing team operations and driving continuous improvement.
What we’re looking for
* Strong client‑facing experience, ideally in medical assistance or risk management.
* People management experience and ability to lead a small team.
* Commercial awareness, advanced problem‑solving, and data analysis skills.
* Proficiency in Microsoft Office, Jira, Salesforce, and case management systems.
* Excellent communication skills with a global mindset and ability to engage at all levels.
* Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
Why join us?
You’ll be part of a collaborative, global team committed to delivering outstanding client experiences. If you thrive in a dynamic environment and want to make a real impact, we’d love to hear from you.
Apply now and help us shape the future of Customer Success!
What you’ll do
* Assist the Head of Customer Success in managing team workload, overseeing key projects, and acting as an escalation point.
* Lead client implementations, renewals, and scheme administration, coordinating internal teams and third‑party suppliers.
* Manage day‑to‑day operational tasks, including system setup, configuration, and permissions.
* Partner with IT on product delivery, issue resolution, and system testing.
* Conduct onboarding meetings and product training sessions for clients.
* Develop and improve processes, templates, and best practices for operational excellence.
* Maintain accurate client records and contribute to cross‑functional projects.
* Mentor new team members and ensure governance across the Customer Success function.
About the company
All around the world, Healix safeguards people's health and wellbeing.
Required Criteria
* Commercial awareness; effective issue resolution; advanced problem‑solving skills; proficiency in data analysis and reporting skills
* Organisational skills with excellent attention to detail; the ability to prioritise workload and manage multiple tasks
* Skilled in Microsoft Office, Jira, and Salesforce; experienced with case management systems
* Hands‑on experience with system set‑up, configuration and data management
Desired Criteria
* Experience in Medical Assistance and Risk Management Services
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