Location: Lilleshall National Sports Centre, Near TF10 9AT Salary: £10.85per hour plus excellent benefits Schedule: Part time 16 hours per week, flexible to work different shifts including earlies, lates, weekends and bank holidays. Ready to impact a better future? As an Operations Assistant in our Citizen Services team, you’ll help create a safe, welcoming and well ‑ run environment where customers can enjoy high ‑ quality leisure services. From day ‑ to ‑ day operations to customer care, your work will have a positive impact on the communities we serve. This is a hands ‑ on role where no two days are the same. You’ll play a key part in keeping the centre running smoothly, supporting planned activities, and making sure every customer feels safe, supported and valued. Our work touches lives every day – and your contribution helps create spaces people are proud to use and return to. What you’ll do as an Operations Assistant You’ll be entrusted to: Ensure customer safety at all times by preventing accidents and responding appropriately to incidents Supervise dry ‑ side activities, maintaining high standards of safety, cleanliness and customer care Set up and handle equipment safely to support programmed activities Carry out cleaning tasks and monitor cleanliness in customer ‑ critical areas such as changing rooms, health suite and toilets Monitor customer behaviour within the centre, addressing unsafe practices promptly and professionally Deliver consistently high levels of customer service and maintain strong knowledge of the centre’s services and activities Does this sound like you? You’ll be a great fit for this role if you have: Experience working in a busy leisure or customer ‑ facing environment Confidence dealing with high volumes of customers, including adults and children A strong focus on safety, responsibility and attention to detail A positive, team ‑ focused approach with the ability to adapt to changing priorities The willingness to undertake training and maintain required qualifications Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. What we offer Holidays: 20 days, 21 days after 1 years’ service bank hols Free Gym membership Staff meal, physio discounts Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships. Interesting, varied, and enjoyable work A company that recognises your contribution All Leisure Benefits - Employee Benefits (moreleisure.com) Let’s impact a better future, together. Apply today. leisurejobs Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate. *Google Chrome is the preferred browser to access Serco careers website*