2nd Line Support Engineer - Up To £30,000 per annum - Driffield Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. I'm looking for a highly motivated Desktop Support Technician who is ready to make an immediate impact for my client. If successful you will be responsible for providing 1st and 2nd line IT support to all customers, ensuring the highest levels of customer service are maintained. Working to ITIL principles, the successful candidate with ensure that all IT policies and procedures are maintained whilst proactively reviewing and evaluating emerging trends from a client perspective, to maintain the current and future business needs. Key Responsibilities: Maintain an accurate and up to date record of all issues encountered, the corrective steps undertaken, and any resolutions found during the investigation. Perform diagnostic tests and troubleshooting to identify customer issues. Completing builds of Laptops, mobile phones and iPads especially around the decommissioning and reprovision of newer devices at expiry. Undertaking repairs on all equipment. Processing le...