Join 5Y Technology as a Senior Data Engineer (Support) and drive client success through expert data platform support and innovation.
At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation.
Location: Midlands, or Nottingham, or Leicester, or Derby
Salary: Competitive + benefits + bonus
Contract: Full‑time, permanent
IMPORTANT: To be considered for this role, you must reside in any of the following areas even if the role is remote, as you will need to travel 1‑2 times a month to our Nottingham office.
What You’ll Be Doing
* Own the delivery of post‑deployment client support—ensuring performance, scalability, and satisfaction.
* Lead technical investigations to resolve complex data platform issues with urgency and precision.
* Collaborate with internal teams to uphold service excellence standards across all client engagements.
* Proactively identify and share opportunities to streamline, reuse, and optimise processes and code.
* Support continuous improvement across service models, team practices, and support delivery frameworks.
What You’ll Bring to the Table
Must‑Have Technical Capabilities:
* Hands‑on experience in Azure Data Platforms, including Data Lake, SQL DB/DW, and Synapse.
* Deep knowledge of BI tools (e.g. Power BI, Tableau, QlikView, Google Data Studio).
* Strong understanding of data modelling, data profiling, and integration architecture.
* Competency in data warehouse development, SQL performance tuning, and metadata management.
* Exposure to Data Vault methodology and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.).
Support and Engineering Responsibilities:
* Manage upgrades, updates, and deployments in line with stakeholder expectations.
* Lead support incident triage, diagnostics, and escalation resolution across critical client systems.
* Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded.
* Develop reusable support scripts, tools, and knowledge bases for common technical challenges.
Bonus Skills
* API experience (Postman), scripting (PowerShell), ITIL/Incident Management knowledge.
* Microsoft Fabric and HubSpot Service Tool exposure.
* Experience working within Agile and hybrid delivery environments.
You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing:
* A culture of open communication, psychological safety, and continuous development.
* Coaching on complex issue resolution and customer engagement.
* Clear direction, feedback, and career growth support.
What Success Looks Like
* Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills.
* The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback.
* You continuously spot growth opportunities—internally, for your team, and in client environments.
Your Background & Qualifications
* BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics.
* 5+ years’ experience in Data Engineering, with 2+ years in a support or consulting capacity.
* Confidence in leading technical conversations with both business and tech stakeholders.
Culture and Benefits
At 5Y, we foster a culture of inclusivity, collaboration, and respect.
* A competitive bonus scheme and other benefits.
* Social events, parties, and activities.
* Pension with 5% match and salary sacrifice scheme.
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