Retail Customer Advisor (Southampton) - 37.5 hours
Location: Southampton, England, United Kingdom
Hours: 37.5 hours per week across 5 shifts Monday to Sunday
Salary: £12.60 per hour + an on-target bonus of 25% paid monthly based on store performance
What you’ll do
* Customer Engagement: Enhance the customer journey through meaningful interactions to make customers feel valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting products and services.
* Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for general mobile or network inquiries and resolve promptly.
Qualifications
* Customer Focused: Passion for delivering exceptional customer service and meeting customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of products is required.
About the role and organisation
We’re building a network the UK can count on and aim to close the digital divide, empower communities, and drive progress. We value inclusion and encourage applicants from diverse backgrounds. You’ll join a team that cares about customers and each other.
What We Offer
* Great pay, bonuses, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata).
* Flexible benefits (discounts, pension, and more).
* Learning and development tools to support your career.
Need to know / Accessibility
We support reasonable adjustments during the interview process. If you require adjustments or have accessibility needs, contact the recruiter or email jobs@three.co.uk for guidance.
Other information
We use AI in parts of our business to boost innovation and efficiency. During interviews, rely on your own knowledge and experiences. We value authenticity.
Responsibilities and/or job requirements
* Role is full-time at 37.5 hours per week. Shifts include weekends.
* Location: Southampton store in Westquay Shopping Centre.
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