Salary: £30,000 - 41,000 per year Requirements: Experience with Windows Client & Server operating systems. Experience working on a customer-focused support desk. Knowledge of Microsoft SQL Server and SQL queries (desirable). Familiarity with VPN, IIS, and remote access technologies (desirable). Understanding of Active Directory, networking, or Citrix (desirable). Experience with SQL Server SSIS Packages (desirable). Responsibilities: Log, diagnose, and resolve support issues. Provide timely responses to customer queries. Maintain internal systems and documentation. Test software fixes and implement updates. Escalate issues according to SLA requirements. Contribute to knowledgebase articles and process improvements. Technologies: Active Directory Citrix Support SQL SSIS VPN Windows More: We are a growing technology company seeking a Senior Support Analyst to join our IT support team, based in Southampton with the flexibility of remote work. The role offers a competitive salary of up to £41K, depending on experience, along with a health scheme and potential bonuses. We pride ourselves on fostering a friendly and inclusive culture that empowers our team members and provides excellent career advancement opportunities. Join us to contribute to a dynamic environment and help shape the future of our IT support. last updated 11 week of 2026