Overview
We are a successful local, family run business within the window industry who pride ourselves on our reputation. We have been supplying and fitting both to the trade and public for over 30 years and are looking to expand the team. We are currently seeking a Double-Glazing Office Managers Assistant whose primary focus will be working with our Office Manager.
The successful candidate will be able to ensure that all works are completed to strict deadlines and to an acceptable quality and standard to facilitate prompt payment from the customer. You will be working as part of a small team of five people in the office, required to be on site five days a week (Monday – Friday) in Weston Super Mare.
We are looking for someone who already has industry knowledge within double glazing that can hit the ground running. Excellent communication skills are paramount to the role as the position involves liaising with customers, manufacturers and colleagues regularly.
Duties and Responsibilities
* Plan and schedule upcoming works for installation teams.
* Process customer quotations promptly and accurately, ensuring all details are correct.
* Convert and process customer orders promptly and accurately, ensuring all details are correct.
* Ensure all orders comply with manufacturer requirements and building code standards.
* Submit finalised orders to vendors and manufacturers for fulfilment.
* Track order status and proactively update customers and internal teams on lead times and delivery schedules.
* Maintain accurate records of customer interactions and transactions in our system.
* Coordinate with shipping and receiving to ensure timely and correct delivery, including unloading of lorries and storing items efficiently.
* Uphold excellent phone etiquette while interacting with customers, providing a professional and friendly service.
Key Skills and Qualifications
* 1–3 years of experience in order processing, data entry, or inside sales in the windows and doors or building materials industry.
* Experience of working within the double-glazing industry is essential.
* Current/recent experience in order processing for windows and doors.
* Ability to read and interpret product specifications, purchase orders, and basic construction documents.
* Ability to manage own workload with excellent attention to detail.
* Window Designer experience and Business Pilot experience are preferable.
* Must be within commuting distance to Weston Super Mare.
* Experience in a customer-facing administrative role with strong communication skills.
Salary and Benefits
Salary: Competitive salary dependent on experience.
Job Type: Full-time
* Company pension
* On-site parking
Location
Weston Super Mare, England, United Kingdom
Other
Experience: double glazing: 1 year (required)
J-18808-Ljbffr