Job overview
We are seeking a highly organised and motivated individual to join our team in a key operational management role. The post holder will be responsible for delivering and maintaining operational standards across the department, ensuring services are managed effectively and in line with Trust policies and objectives.
The successful candidate will lead and support the administrative team, oversee inpatient and outpatient administrative processes, and implement actions to help the service achieve and maintain National and Trust Referral to Treatment (RTT) targets. They will be responsible for identifying and escalating concerns where necessary to ensure service performance is maintained.
Working closely with the Service Manager, General Manager, clinicians, administrative colleagues, and the wider multidisciplinary team, the post holder will play a vital role in supporting the delivery of high-quality patient care and an excellent patient experience. The role also involves working collaboratively with PALS, complaints, clinical governance, and HR teams to support effective service delivery.
The post holder will be expected to provide support and cover for colleagues during periods of leave and will be required to work across multiple sites as service needs dictate, with St Mary’s Hospital serving as the main base.
Main duties of the job
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Skills/knowledge/ abilities
Essential criteria
Desirable criteria
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
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