About the Role
An exciting opportunity has arisen for a Lettings Portfolio Manager to join a market-leading residential property business. The successful candidate will be responsible for the efficient management of a residential portfolio, ensuring excellent customer service, compliance, and maximised performance.
This role is a balance of
private property management
and
corporate private rental management
, requiring a proactive individual with strong organisational skills and the ability to build lasting relationships with clients, tenants, and contractors.
Key Responsibilities
* Oversee the full lettings process and work to minimise void periods.
* Ensure compliance with industry standards and all Health & Safety requirements.
* Manage and assess the performance of the allocated portfolio.
* Attend corporate client meetings, providing updates and strategies on lettings and void performance.
* Act as the primary point of contact for clients.
* Conduct property visits across your portfolio.
* Manage repairs and maintenance with strict adherence to service levels (via Tenant Services).
* Instruct and liaise with local sub-agents to achieve optimum results.
* Resolve tenant and client queries or complaints efficiently.
* Prepare and deliver weekly, monthly, and quarterly reports.
* Monitor and work within allocated budgets.
* Collaborate with wider teams to ensure operational efficiency.
Experience & Skills Required
* Experience in
residential lettings
or
residential asset management
.
* Strong IT skills with the ability to use property management systems effectively.
* Excellent organisation, prioritisation, and time management skills.
* High attention to detail and accuracy.
* Strong communication and relationship-building abilities.
* Highly motivated with a proactive, positive approach.
* Ability to work both independently and as part of a high-performing team.
Additional Information
* All work must adhere to
ARLA, ARMA, and RICS codes of practice
.
* Commitment to mandatory and optional training to maintain knowledge and skills.
* Adherence to
FCA guidelines
and customer fairness principles.
* Professional and courteous conduct with all stakeholders.
* Willingness to contribute to business development and cross-selling opportunities.
* Commitment to staying informed on relevant legislation and best practices.