Blue Arrow is working with one of the largest Heavy Plant machinery's supplies who handle equipment into the Quarrying & Demolition, Recycling. Segments across the UK & Ireland and are looking to employee a Permanent Service Controller. .The Role:The purpose of the "Service Controller" role is to: To Engage proactively on behalf of our client with suppliers, customers, and various departments within the business to ensure the consistent and effective operations processes are implemented following any breakdown, service request or any other demand that requires action from the field service team. This role is an opportunity to identify where improvements and efficiency's can be achieved across the way in which we engage with multiple processes. Working closely and in collaboration with all individuals & teams to deliver Leading Service, consistently adding value for our customers, suppliers and colleagues.1. RESPONSIBILITIES Customer Service: To execute a consistent and effective process around with clear communication with all stakeholders is essential in making sure everyone inside and outside the business is clear on what is expected of them and by when. This communication will allow the appropriate person within the business, typically the salesperson, to manage the customers' expectations around equipment readiness and delivery, where applicable. Communication: Communication is key to the success of this role. Market Intelligence: Ensure the consistent and effective collating and reporting of any market intelligence that you come across including account contacts for marketing purposes - names, telephone numbers, emails and addresses, which should be kept updated on the CRM. Machine Inspections: Ensuring there is a robust process in place for regular machine inspections that are conducted along a consistent format is a vital element of the role. Managing & arranging service work to ensure all work is carried out on time and in line with manufacturers guidelines Supplier Issues/Request Debtor Query/Dispute WIP - Service WIP Parts ordering - filter kits Engineer reporting, accuracy and timely Covering PM engineers & scheduling in work Confirming with customer of attendance after service sale Ringing and selling services Telematics monitoring / power bi monitoring Advising customers on oil sampling Managing servicing spreadsheet Capturing upsells from service reports and estimating work Maintaining email inbox On-time servicing On-time contract servicing via spreadsheet/ power bi2. CANDIDATE REQUIREMENTS High level of communication Medium level IT - SAP/Excel High level of technical knowledge High level teamwork High level organisational skills High level of prioritisation Medium level of relationship developmentSalary: £25,39640 hours -Monday to FridayTo apply for this role, click on the link and book an appointment with Carol RileyBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people