Willsons Solicitors have an enviable reputation and have a wonderful team of 40 staff across their departments in Family, Care, Wills and Probate, Conveyancing and Commercial Law. Legal Support Assistant Due to the continued expansion of our residential conveyancing team, Willsons have a number of opportunities available particularly within their New Business department. The role requires accuracy and exceptional customer service attitude and skills. The role involves speaking to clients who wish to instruct Willson’s solicitors to deal with their sale or purchases and guide them through the initial process of completing forms, undertaking AML checks and dealing with matters in a timely manner to get matters up and running quickly for the client. This will benefit individuals who are organised in their thought processes and able to diarise tasks to ensure that the process is proactive rather than reactive throughout. You will be responsible for; * Responding to initial client and estate agent enquiries. * Sending out written quotes. * Following up quotations with the client. * Ensuring their ID is received in a timely manner and is accurate and entered correctly onto our software system. * Trained in up-to-date AML regulations. * Working with solicitors to ensure all communication is followed up and carrying out any duties needed. * Meeting clients face to face where necessary. * Dealing with telephone enquiries and updating clients. * Keeping the CRM system updated. This is a growing department which may have opportunities in the future for leading and developing a team. Essential; * Excellent customer service. * Diary management. * Experience using a case management system/CRM. * Methodical and organised. * Experience of working at a fast pace when urgent matters arise. * Dealing promptly with telephone calls. Willsons Solicitors offer a number of staff benefits to include: * Excellent holiday entitlement * Extra weeks holiday between Christmas and New Year * Contributory pension scheme * Employee wellbeing support * Training and development opportunities * Recommend a friend to work for us bonus scheme * Salary is dependent on the individuals level of experience * Fantastic working environment! In the first instance please send your cv to Emily Neal. Your CV will be viewed by Vickers Neal Recruitment and Willsons Solicitors ONLY- We do NOT send CVS to third parties