General
Job Title: NEST Technician
Division: Small Business Claims, Treaty & Claims Solutions
Reports To: Claims Solutions Deputy Team Leader
Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers
Job Summary: Role focuses on monitoring claims that are not expected to impact Beazley financially in support of the Beazley vision of being the highest performing specialist insurer. To support senior claims management staff by effectively communicating claims updates and escalations, so as to achieve high levels of satisfaction for the insured and broker through high quality service.
Key Responsibilities:
* Monitor claims with no expected cost to Beazley with support from line management, from notification to closure
* Liaise with service providers, brokers and other stakeholders to support the effective monitoring and escalation of claims
* Assist with claims data requirements
* Where necessary, produce and maintain spreadsheets, bordereaux and databases to enhance data presentation, analysis, and storage
* Participate in cross-team and intra-team projects, as required
* Comply with standards for timeliness of contact, follow-up and payments
* Build effective working relationships with other team members
* Promote the Beazley brand of excellence and professionalism in client service and build positive relations with our brokers and insureds
Authority & Minimum Standards observance
* Operate within approved claims authorities at all times
* Maintain a thorough knowledge of industry regulations and minimum standards
* Ensure compliance with the regulations and Beazley's claims control standards and protocols
Conflicts of Interest
* Adhere to Beazley's Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly
* Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim
Personal Specification:
Education and Qualifications
* Bachelor's Degree or equivalent in insurance-related work experience
Skills and Abilities
* Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy
* Ability to clearly document and communicate claims updates
* Proficient excel skills, with a willingness to learn
* Client and broker management skills
Knowledge and Experience
* Experience working in a Lloyd's/general insurance environment advantageous
* Past claims experience beneficial
Aptitude and Disposition
* Self-motivated, flexible and enthusiastic
* Professional approach to successfully interact with senior management/colleagues/external suppliers
* Diplomatic, cooperative and collaborative in approach
* Good written and verbal communication skills
Competencies
* Accuracy
* Attention to detail
* Analytical thinking
* Managing resources effectively
* Customer focus
* Technical competency and expertise