Your role
The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to maintain cleanliness and safety within the data center.
What you'll doOverall Responsibilities:
* Adhere to company safety policies, operational efficiency, and core values.
* Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests.
* Assist with technical projects and support activities, including equipment setup, deinstallation, and documentation.
* Ensure compliance with company policies and regulations, including customer request reporting and administration.
* Document and analyze progress, issues, and outcomes to drive continuous improvement initiatives.
* Provide technical customer service support and carries out operational technical interventions requested by clients.
* Handle Remote Hands requests of customers according to instructions of the supervisor which includes:
* Customer equipment migration through labeling, installations, documentation, and testing
* Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
* Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
* Support migration and implementation activities under coordination of the Implementation Services team.
* Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing according to instructions of the supervisor
* Execute customer request reporting and administration in the internal system
What you'll needHard Skills:
* Basic understanding of telecommunications, IT, or electrotechnical environments.
* Familiarity with basic network infrastructure and measurement tools.
* Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
* Basic problem analysis and troubleshooting abilities.
* Proficiency in service-oriented software, task handling, and administration.
* Knowledge of Microsoft Office and Service Management applications (e.g., Excel).
Soft Skills:
* Proactive and customer-focused mindset with dedication to service and business goals.
* Attention to detail and hands-on approach with a willingness to learn and develop.
* Team-oriented mentality with effective communication skills and resilience in challenging situations.
A bit about usDigital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, youll get to work with people from different business areas, challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
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