Key Duties
Carry out accuracy checking of dispensed items (controlled drugs) whilst adhering to the company's standard operating procedures (SOPs)Supervise the dispensary team to ensure everyone is carrying out their jobs correctly.Reviewing prescription requirements and liaising with the clinic and prescribers to resolve any issuesAnswer queries on the supply and availability of medicines as well as answering queries of a routine pharmaceutical nature and know when it is appropriate to refer a patient to the Responsible with counselling patients on their medication and patient engagement to the that Patient Medication Records (PMR's) are maintained accurately to ensure patient safety and accurate record of supply whilst complying with current data protection requirements.Liaising with other healthcare professionals to assist in the continuity of patient care and streamline the prescription process.Maintain an up-to-date knowledge of medicines by reading journals, product information, training resources and ensure CPDs are carried out.Selecting, labelling and dispensing pharmaceutical products in accordance with a prescription (whilst following company SOP's) and complying with all legal requirements as appropriate when not providing accuracy checking and ensure safe and correct transfer of dispensed items to patientsTo answer queries on the supply and availability of medicines (within competence) and to be able to select and recommend suitable products and provide advice on their correct identify medicine related problems or queries and bring these to the attention of the pharmacistWith regards to stock control, ensure stock is received in accordance with SOP's, ensure stock is stored appropriately and safely and maintain reasonable stock levels within the dispensary and ensure date checking processes are complied to and reduce wastage.Involved in stock transfer requests
Job Description approved by: Nisha Patel Date: 25 Jan 2024
Person Specification
Experience needed • Minimum 1 years' experience of working in a pharmacy as a accuracy checking pharmacy technician.Experience of interacting with patients and working as a member of a teamExperience of managing self in a proactive wayKnowledge, education and technical skills NVQ 3 Pharmacy Accuracy Checking TechnicianRegistered with the GPHCGCSE or equivalent levelNumerate (GCSE or equivalent level maths)IT literateExcellent command of the English languageSetting up of new product codes Maintaining/producing management reports on prescription activityMaintaining process protocolsCarrying out administrative tasks relating to Import/Export of CBM'sDirecting requests and unresolved issues to the designated personKeeping records of customer interactions and transactionsRecording details of enquiries, comments and complaints and actions takenCommunicating and co-coordinating with internal departments
Package and Benefits
Company PensionLife InsuranceEmployee DiscountAnnual BonusSick PayHealth & Wellbeing programmeFree ParkingBereavement LeaveCompany Social EventsAdditional day holiday on Birthday
Key Skills and Qualifications
NVQ 3 Pharmacy Accuracy Checking TechnicianRegistered with the GPHCGCSE or equivalent levelNumerate (GCSE or equivalent level maths)IT literateExcellent command of the English languageSetting up of new product codes Maintaining/producing management reports on prescription activityMaintaining process protocolsCarrying out administrative tasks relating to Import/Export of CBM'sDirecting requests and unresolved issues to the designated personKeeping records of customer interactions and transactionsRecording details of enquiries, comments and complaints and actions takenCommunicating and co-coordinating with internal departments
The above is not an exhaustive list of duties. You will be expected to perform different tasks as required by your changing role within the company and the overall business objectives of IPS.
Authority for change
Any changes need to be approved by the Pharmacy Manager.
Key Performance Indicators
Key Performance Indicators for the role
Keep lead times as short as possible from receipt of order to dispatch Responding to patient queries within the hourAll orders have been acknowledged within an hour of receiptAll delivery dates have been confirmed back within an hour of confirmation of orderMonitoring orders on a daily basis and contacting the customer before they contact orders received up until 4pm need to be processed for dispatch on the same day.Spotting and avoid errors.Patient care approachStrong working knowledge of Microsoft officeExperience of using SAP would be an advantageAccurate keyboards skillsLogical approachOrganised person who is able to prioritise their workload and lead the teamProfessionalism - committed to the highest standards and professional conductExcellence - committed to being the best at what we doAttention to detail and accuracy
#IND-PHARMA-PH4
J450094
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