Critical Services Technician Job ID 238239 Posted 26-Sep-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London. Please note: This is a continental shift pattern (a mix of days/nights) Job Purpose: To maintain the building and all equipment and systems in prime condition utilising traditional maintenance methods, predictive maintenance techniques and building analytics. All equipment within CBRE's jurisdiction is be maintained at optimum working efficiency and to respond effectively to all defects and engineering requests. Role Responsibilities: -To ensure that all Health and Safety and PTW systems are administered correctly. -Maintaining and keeping the buildings mechanical & electrical systems along with all associated component parts in excellent working repair. -Routine tests, checks and record keeping for all the buildings systems through traditional methods and use of building analytics and predictive maintenance techniques. -Maintain water systems and all records to the highest standard in accordance with L8 Legislation; alongside the designated Water Treatment Engineer. -Undertake regular walk-rounds of Customer areas and plant rooms to note and rectify any defects and to maintain in a clean, tidy and safe environment. -Liaise and arrange sub-contractor support and effectively manage and control all sub-contractors. -To monitor the buildings environmental temperature, humidity, and space conditions and ensuring that they are maintained in accordance with the business requirement for comfortable working conditions within the office environment using systems within the IFN [Integrated Facilities Network]. -To monitor and adjust as deemed necessary systems within the IFN (BMS, lighting, metering). -Provide innovative solutions to improve building, plant and system energy efficiency. -Manage, rectify and record defects through the Customer reporting system, working with and leading a team to ensure all are rectified within SLA timeframes. -Engagement and updating CBRE and Customer stakeholders on all issues and progress. -They must be flexible in their attitude to work from both a skills diversification and a willingness to work overtime of out of their NWH standpoint. -Provide out of hours emergency call out/escalation on a pre-determined rota. -Use the CBRE Log Book System to store all records and certification for the site. -Manage defects to completion; including full investigation, sourcing materials, provision of quotes, raising of purchase orders and arrangement of rectification. -NOTE: Candidates will be expected to work Monday - Friday for an interim period when commencing for site familiarisation, training and induction before moving over to shift. Role Requirements: Skills: Essential- -Good technical & faultfinding skills -Educated to a minimum of City & Guilds in Electrical (or HNC) -Excellent administrative skills -Computer literate -Highly conversant in Microsoft Office suite -Strong interpersonal and communication skills -Procedure writing Desirable- -Apprenticeship (or equivalent programme in Electrical / Mechanical Installation). -Report writing Knowledge: Essential- -Excellent knowledge of the operation of Mechanical & Electrical Services -Ability to interrogate and operate BMS systems -Knowledge of business-critical services i.e., UPS, Generators and Comms Rooms etc Desirable- -18th Edition IEE regs -HV Trained Aptitude: Essential- -Must be able to work under own initiative. -High level of personal integrity -Takes ownership of issues and ensures completion. -Able to organize and manage own workload. -Good communication skills both verbal and written to all seniority levels. -Understanding of customer needs and standards. -Presentable and smart always -Self motivated with drive to exceptional service -Incumbents must have a high level of energy, confident and stable in manner. -Organised, able to prioritise and deliver within high pressure, business critical environments. -Committed to the delivery of excellent customer service. -Able to work under pressure whilst remaining calm and focused. -Able to make sound decisions based on fact and experience. -Working with team members Circumstances: Essential- -Required to work 0800-1700, Mon - Fri -Provide out of hours accessibility as part of escalation procedure. -Must be flexible regarding working hours Core Competencies: Essential- -Exceptional customer focus -Good understanding of customer requirements -Able to build enduring relationships. -High level of responsiveness -Good verbal and written communication skills -Analytical Desirable- -Personal drive for results - works to exceed goals, expectations, and standards Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)