Job Title Position: Events and Reservations Coordinator Reports to: Rooms Division Manager / Reservations Supervisor Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF Hours of work: 24-30 hours per week Benefits: Apprenticeship and other development opportunities. Share of gratuities. Hospitality Rewards platform. Employee Assistance Program. Free meals on duty. Refer a friend bonus. Free golf for yourself and discounted for friends and family. Uniform provided. Additional Days holiday after 3 years of service. Food and Beverage Discount when dining at our Hotel of 20% Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year. Our Mission statement is At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people — with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations. Purpose of the role: To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner. Main duties and of the role: To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations. To ensure all reservation enquiries are handled in line with company standard Create quality proposals which fits the client’s requirements Following up on enquiries Chasing payment, posting deposits, corrections and receipts Prepare and communicate Event sheets with relevant detail Following up post-event for feedback with a future-sales mindset Event planning liaison with the operational teams Planning event with attention to financial and time constraints Support site visits and show arounds for prospective clients You will be responsible for driving and developing event business into the Hotel by pro-active sales activity. To be confident in handling of all types of customers including both direct & agencies, understanding how to adapt techniques and approach Processing, amending and updating bookings as required Converting enquiries into sales Wedding show rounds / proposal and planning The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.